Don't want to use online banking? Need your balance? Just call Audio Response.
Audio Response is an automated response system, which allows you to call in and get such information as:
- Account balances
- Recent account history
- Make a transfer
- Make a loan payment.
What you will need to use Audio Response:
- Member number
- PIN
- Last four digits of primary account holder social security number
The direct line to the Audio Response system is (518) 886-3400, option 1.
Need further assistance? You can also call us at 518-886-3400 for support during normal business hours.
