How can I change my personal information tied to my bank account(s)?

Easy! Come have a chat with us.

You can change most of your personal information via Online Banking, by calling our call center, or stopping into one of our branches. The easiest way to update this information would be to bring your valid government issued photo ID to a branch location convenient to you.

In Person, Call Center, or Online Banking

  • Address or Alternate Address
  • Phone Number
  • E-mail Address
  • Employer
  • Name Change (Valid Government Issued Photo ID), providing us proof of their ID through email

In Branch Only With Documentation

  • Correcting Social Security Number (Social Security Card)
  • Correcting Date of Birth (Valid Government Issued Photo ID)

Need further assistance? You can also call us at 518-886-3400 for support during normal business hours.

Current Rates

Auto Loans
APR as low as
5.50%
Fixed Rate 36 Month
Mortgages
APR as low as
6.00%
Fixed Rate 15-year fixed
Home Equity Line of Credit
APR as low as
5.95%
Fixed Rate 5-year fixed
VISA Credit Card
APR as low as
8.90%
  VISA Platinum Credit Card
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